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Modernizing your contact center for the future Cloud contact center delivers robust functionality, scalable solutions, and rich integrations that reduce cost and free IT from the daily challenges of management. CBTS has assembled industry-leading contact center solutions for any size organization that avoid costly capital investments, deliver a secure and elevated customer experience, and solves business challenges. - Cloud-based ACD - Self-service IVR - Blended queuing of voice and digital channels - Workforce optimization - Precision-based routing - Advanced reporting and analytics - Support virtual operations and remote agents

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#Customer Service & CX

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Intercom is the next generation customer service platform, built for an AI-first world. Join Intercom’s Early Stage Program to receive a 100% discount. Get a direct line to your customers. Try the only complete AI-first customer service solution. Intercom is the only solution that combines a help desk + AI chatbot + proactive support tools into one seamless platform. Help Desk Maximize productivity with one central workspace that connects your Inbox, Tickets, and Help Center. AI chatbot Fin, our breakthrough AI bot, uses the most sophisticated AI technology to deliver safe, accurate answers that resolve customer questions and reduce your team’s ticket volume instantly. Proactive Support Onboard, educate, and notify your customers with in-context, automated messages—cutting support volume and keeping customers happy.